If you connect your device to computer with a usb cable and your iPhone won’t connect to iTunes, please refer to below suggestions to tackle this issue.
If iTunes Doesn’t Recognize Your iPhone/iPad/iPod
If iTunes on your computer fails to recognized your connect device, you may see an unknown error. If so, please refer to these steps to try to tackle this issue:
1. Make sure that your iOS device is unlocked and on the Home screen.
2. Please check that you have the latest version of iTunes that works with your computer.
3. Make sure that you have the latest software on your Mac or Windows computer.
4. Please make sure your device is turned on.
5. If “Trust this Computer” alert notification appears, please unlock your device and tap Trust option.
6. Then, please unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. And please try a different Apple USB cable.
7. Restart your computer and iPhone/iPad/iPod.
8. Try connecting your device to another computer.
If You Use Mac
1. Please connect your iPhone/iPad/iPod and make sure it’s unlocked and on the Home screen.
2. Please hold down the option key, click the Apple menu, and choose System Information or System Report on your Mac.
3. Please select USB option from the list on the left.
4. If you see your iPhone, iPad, or iPod under USB Device Tree, please uninstall the third party security software.
If You Use a Windows PC
The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.
If you downloaded iTunes from the Microsoft Store
Follow these steps to reinstall the Apple Mobile Device USB driver:
1. Disconnect your device from your computer.
2. Unlock your iOS device and go to the Home screen. Then, reconnect your device. If iTunes opens, please close it.
3. Click and hold (or right-click) the Start button, then choose Device Manager.
4. Locate and expand the Portable Devices section.
5. Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
6. Select “Search automatically for updated driver software.”
7. After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
8. Open iTunes.
If You Downloaded iTunes from Apple
Follow these steps to reinstall the Apple Mobile Device USB driver:
1. Disconnect your device from your computer.
2. Unlock your iOS device and go to the Home screen. Then reconnect your device. If iTunes opens, please close it.
3. Press the Windows and R key on your keyboard to open the Run command.
4. In the Run window, enter:
%ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
5. Click OK.
6. Right-click on the usbaapl64.inf or usbaapl.inf file and choose Install. You might see other files that start with usbaapl64 or usbaapl. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file.
7. Disconnect your device from your computer, then restart your computer.
8. Reconnect your device and open iTunes.
If Your Device Still Isn’t Recognized
Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:
1. Press the Windows and R key on your keyboard to open the Run command.
2. In the Run window, enter devmgmt.msc, then click OK. Device Manager should open.
3. Locate and expand the Universal Serial Bus controllers section.
4. Look for the Apple Mobile Device USB driver.
If you have any questions or problems, please do not hesitate to contact us.